When you (or your client) are having a MeetFox call and face issues with audio/video, please follow these steps: 

 1. Click on the icon (marked red) and check if your camera and microphone status is set to allow:

2. Test your connection and device on https://networktest.twilio.com and ideally send us a screenshot after it is finished. 

3. If you are having an unsuccessful test, please try to open MeetFox in

a) incognito tab of your browser (browsers plugins may cause issues and incognito mode runs without them )

b) other browsers

4. If you have issues with low-quality audio or video, it is probably caused by your network speed.

Your connection can be easily checked here: https://www.speedtest.net/
Feel free to send us a screenshot afterwards.

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